Frequently Asked Questions

Returns

Category: Returns
Please contact our customer service team. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
Category: Returns

We send return notes by email. If you can’t find this email, please get in touch and ask for it to be resent to you.

Category: Returns

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours.

Category: Returns

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.