We’re taking the COVID outbreak incredibly seriously and want to ensure the wellbeing and safety of everyone at all times when making any decisions. Since the government advised it was safest to do so, all-out head office staff have been working from home (with the exception of those who have ‘business-critical roles’). We have put… Continue reading What Is The Fashion Access Doing To Ensure The Safety And Wellbeing Of Staff Within The Business?
Archives: FAQs
Are You Still Shipping As Normal?
We’re trying to keep on top of order send-outs as much as possible following the necessary safety measures and guidelines. Our warehouse has changed its opening hours to Monday to Friday, but don’t panic – we’re working with external fulfillment partners to ensure they’re taking all the correct and necessary safety precautions.
Can I Still Purchase From Your Website?
Yes, we’re still open 24/7 to accept orders.
How Do I Find Out What Ingredients Are In Your Products?
We try and feature this on all products that include ingredients, if we have missed any or you would like more information please contact our Customer Service team with the product name for further information.
Can You Tell Me More Information About Your Products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know, please contact our Customer Service team with the product name.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process… Continue reading How long does it take to return an item?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours.
What do I do if I lose my return note?
We send return notes by email. If you can’t find this email, please get in touch and ask for it to be resent to you.
How do I return an item?
Please contact our customer service team. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and… Continue reading How do I return an item?
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.